365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we did isn’t right, you call us, we come back, and we fix it – no charge, no argument, no forms to fill out. That’s it. The 365-Day Done Right Promise is printed on every work order before a single tool comes off our truck, which means it isn’t something you have to ask for or remind us about. It’s already there, already yours, already binding on us the moment we start. You shouldn’t have to fight for what you were owed from the beginning. If something isn’t right within a full year of the completed job, Marsh Water Damage Restoration makes it right – and the Threshold Group stands behind that alongside us. One call to (910) 613-6568 is genuinely all it takes.

Call (910) 613-6568

Why We Answer Fast, Everywhere

A one-truck operation has one truck. When it’s on a job, you wait. Marsh Water Damage Restoration operates local crews across four states, which means when you call at 2 a.m. on a Saturday, a real person picks up – not a voicemail, not a callback queue, not an automated system that reads you options. That person can dispatch a local crew because there is a local crew to dispatch.

Our vehicles are stocked before they roll. The Dri-Eaz extractors, Phoenix air movers, and Injectidry panel systems that handle most residential losses are already on the truck – not ordered from a warehouse after we see the job. On an emergency, we aim to have a technician on your property within four hours. Most non-emergency repairs book same day or next. We say “aim” because weather, distance, and active jobs are real factors – but the live person on the phone can tell you the honest window for your address, not a number that sounds good on a website.

How We Make It Right

You Tell Us

Call (910) 613-6568 and describe what isn’t sitting right – a damp smell that came back, a seam that’s lifting, anything that makes you question the work. You don’t need a case number or a copy of the original invoice. We pull the job record. That part is on us.

We Come Back Out

We schedule a return visit at a time that works for you. The tech who comes out will show their photo ID badge at the door – the same Threshold Verified standard that applied to the first visit applies to every visit after it. No different crew, no subcontract shuffle, no one showing up unannounced.

We Fix It

The work gets done. No invoice for the second visit, no “diagnostic fee,” no negotiation about what the guarantee covers. If it was our repair and it failed, fixing it is our job. The 365-Day Done Right Promise doesn’t have a loophole where we charge for labor on a warranty call.

You Sign Off

We don’t close the job until you confirm it’s right. That sign-off is yours to give – or not. If something still isn’t resolved to your satisfaction, the conversation stays open. We’d rather spend more time on a job than have you tell a neighbor the promise was empty.

What Stands Behind the Promise

A promise is only as solid as the people and systems behind it. Here’s what’s actually there.

Every technician working under the Marsh name goes through the Threshold Standard before they ever knock on a door: background-checked, identity-verified, photo-badged, sent to you by name and photo before the visit, and required to show that badge at the door every single time. Not on the first visit as a first impression. Every visit, as a standing rule. If anyone arrives who you weren’t told to expect, that visit is on us.

The price goes in writing before any work starts – not a ballpark, not a range that expands after demo begins. A written number, agreed to, locked in. There are no hourly rates and no subscriptions. Every job is priced job-by-job off a free written estimate. Full stop.

The equipment we carry – Dri-Eaz, Phoenix, XPOWER, B-Air, Injectidry – is the same commercial-grade gear used on large-scale losses, operated by technicians credentialed through IICRC, RIA, and IFA. These aren’t entry-level tools or trainee techs. The work is done right the first time because the people doing it know what they’re doing.

Marsh Water Damage Restoration has been part of the Threshold Group family since 2005. Each location is independently owned and operated, which means a real person with a stake in this community is the one accountable when the guarantee matters. Threshold Group co-signs the promise. The local operator delivers it.

Ask Us to Prove It

Call (910) 613-6568 – a real person picks up, any hour – or book online. Before any work starts, you’ll have a written price and a written guarantee. The full terms of the 365-Day Done Right Promise are available on our terms page. Read them. We wrote them to be read.

Written by Tobias Reyner, Owner and Lead Restoration Technician at Marsh Water Damage Restoration, a Threshold Group company serving homeowners nationwide since 2005.